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Returns & Refunds

Refund and Return Policy

Thank you for choosing Affordable Golf Carts, East Texas’s local dealership for quality golf carts since 2005. We want you to be completely satisfied with your purchase. If things do not go as expected, our Returns and Refunds Policy is designed to be straightforward, fair, and easy to follow.

1. Return Window

You have a 30-day window from your original purchase date to request a return.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • The golf cart must be unused, unmodified, and in the exact condition it was handed over to you.
  • It must include all original packaging, hardware, manuals, and accessories.
  • You must have your original receipt, packing slip, or order confirmation available.

2. How to Initiate a Return

To ensure your return is handled quickly and without issues, please follow these steps:

Step 1 — Contact Our Support Team

Send an email to [email protected] to get the process started. Our team will verify whether your cart is eligible and walk you through everything you need to do next.

Step 2 — Receive a Return Authorization (RA) Number

If your return is approved, we will issue you a Return Authorization (RA) number along with detailed return instructions. Please note that we cannot accept any returns that arrive without a valid RA number.

Step 3 — Prepare the Cart or Item Securely

Pack or prepare the item using the original packaging wherever possible. Make sure every key, charger, manual, and accessory that originally came with the cart is included before shipping.

Step 4 — Clearly Mark the RA Number

Write your RA number clearly on the outside of the package so our team can identify and process your return promptly upon arrival.

Step 5 — Ship It Back

Customers are responsible for covering return shipping costs. We strongly recommend using an insured shipping service with tracking to ensure your return reaches us safely and without delay.

3. Refund Process

Once your return arrives at our facility and passes our initial inspection:

  • We will send you an email confirming we have received it.
  • We will notify you whether your refund has been approved or denied based on the condition of the returned item.
  • If approved, we will process your refund and apply the credit to your original payment method within 10 business days. Please keep in mind that your bank or card provider may take additional time to post the funds to your account.

4. Non-Refundable Items

For safety, quality, and manufacturer compliance reasons, we are unable to accept returns on the following:

  • Golf carts or components that have been opened, used, or altered in any way.
  • Electrical components that have already been installed.
  • Custom builds or special order golf carts.
  • Gift cards or promotional items.

5. Damaged, Defective, or Incorrect Deliveries

If your golf cart arrives damaged, defective, or does not match your order, please contact us within 48 hours of delivery.

Send an email to [email protected] and include the following:

  • Your order number.
  • A brief description of the issue.
  • Clear photos showing the damage or incorrect item.

We will respond promptly and make it right through replacement parts, repairs, or a full exchange.

6. Important Details to Keep in Mind

  • Returns that arrive without a valid RA number will not be accepted.
  • If a returned item shows signs of wear, neglect, improper handling, or modification, we may deny the return or apply a restocking fee.
  • Shipping fees, delivery charges, and add-on services such as custom assembly or expedited freight are non-refundable.
  • For full golf carts: once the battery has been activated or the cart has been driven, it is considered “used” and will generally no longer qualify for a standard return.

7. Customer Support

If you have questions about a return, need a status update, or want to discuss your options, our team is here and ready to help.

Contact Information

Address: 2002 S 4th St, Crockett, TX 75835, United States

Email: [email protected] 

Phone: +1 (936) 228-6978

Contact Page: https://affordablepowersport.net/contact/

Customer Support Hours

(GMT-06:00) Central Standard Time — Chicago

Monday – Friday: 08:00 AM – 10:00 PM 

Saturday: 08:00 AM – 08:00 PM 

Sunday: 08:00 AM – 06:00 PM